Ordering and Business Accounts

Q: How do I place an order for office, breakroom or janitorial products online with Stinson’s?

A: To order business office supplies, breakroom or janitorial products, log in to your business account, add items to your cart, and complete checkout. Corporate buyers can also contact sales support for bulk or customized orders at supplies@stinsons.com.

Q: Can I set up recurring or bulk business orders?

A: Yes. We can offer automated reordering, volume discounts, and flexible delivery schedules for frequently used office supplies, food service, and cleaning products. Please reach out to your account manager or our customer service team to set up recurring or bulk orders.

Q: Can I integrate ordering with my company’s procurement software?

A: Yes. We offer integration options for popular ERP and procurement systems, enabling automated purchase order processing and expense tracking through your punch-out system.

Q: What payment methods do you accept for business purchases?

A: We accept major credit cards, ACH transfers, and company purchase orders for qualified business accounts. Please connect with our Accounting Department to set up ACH payment and purchase order capabilities. Large furniture projects require a 50% down payment before ordering.

Q: Do you offer delivery or on-site installation for furniture orders?

A: Yes. Choose from standard delivery in the box or white-glove service with professional assembly and installation for office furniture, at an additional charge.

Q: How can I track my business orders?

A: Log into your business account and access the Order History page. You can view your order delivery status from this page. Stinson’s delivers with our own drivers, typically within 1–2 business days.

Q: Do I have to be a business to buy from Stinson’s?

A: You do not have to be a business to purchase from Stinson’s, but you do have to have an active account. To open an account, you can go to the “Request New Account” form on our website. Once you submit your information it will be reviewed and if approved you will be contacted with your new account information. You must be set up with an account before we can set you up to order online. We do not allow “guest” check out orders at this time.

Q: What if I don’t have a login?

A: Reach out to one of our customer service representatives or to your dedicated sales representative and we can get that set up for you. You will need your email address and Stinson’s account information.

Finding and Selecting Products

Q: How can I find business office supplies or furniture quickly?

A: Use advanced search filters to browse by product type, brand, price, or environmental certifications. Our intuitive navigation makes it easy to find office supplies, office chairs, desks, or janitorial products suited to your business.

Q: Do you carry top-name brands for office and workplace supplies?

A: Yes. We stock trusted brands like HP, Avery, 3M, Clorox, and HON, as well as high-quality private-label alternatives for cost savings.

Q: Can I preview or test furniture before purchasing?

A: Yes. Our team can arrange showroom visits or sample demonstrations for qualifying orders.

Q: Do you sell ergonomic or eco-friendly business products?

A: Absolutely. We offer ergonomic furniture solutions like adjustable desks and chairs, along with eco-friendly office and janitorial products certified for sustainable business operations.

Business Services and Policies

Q: Do you offer corporate accounts or business purchasing programs?

A: Yes. Business accounts enjoy negotiated pricing, customized order workflows, account management, and reporting features tailored to company needs.

Q: Do you provide workspace design or facility planning?

A: Yes. Our design specialists help businesses plan efficient office layouts, create 3D renderings, and select coordinated furniture and fixtures to optimize work environments.

Q: Where do you ship business products?

A: We ship to most cities in the Central Valley with our own delivery vehicles. We can also ship across the United States with fast, reliable delivery options, often partnering with other independent businesses in those areas to help ensure the quality and care of local delivery.

Q: What is your return and replacement policy?

A: Unopened office supplies and janitorial products can be returned within 30 days. Food and beverage items are non-returnable. Furniture returns depend on assembly and customization status, please contact your design specialist for return or reordering options.

Q: Why doesn’t an item appear in the return list?

A: In short, if an item does not show up in the list when you select the order number in the return window, it is because that is a non-returnable item. Non-returnable items may be marked as such for a variety of reasons. For example, all perishable items are non-returnable, or your order could be past the 30-day delivery return window.

Q: Once I put in a request for a return, how long before it is credited back to my payment method?

A: Once a return is started, it lets our delivery driver know to stop to pick up the item on their next route. Once the item is brought back and accepted, the payment credit is initiated. If you paid by credit card it should appear on your account in 2-3 business days. If you pay your statement by check or ACH on a monthly invoice basis, it will be credited against your open account balance immediately.

Q: How can I contact customer or account support?

A: Our dedicated support team is available Monday through Friday, from 8 AM to 5 PM (PST), via phone or email. Business account holders can also reach their assigned account manager for personalized assistance.

Account Management and Access

Q: Can my company have multiple users on one business account?

A: Yes. You can create and manage multiple user profiles under a single company account. Each user can have customized permissions for placing orders, approving purchases, or managing billing and shipping preferences.

Q: Can I create and share saved order templates?

A: Yes. You can build order templates for common supply lists and share them across departments to simplify repeat purchasing and maintain consistency in product selection.

Q: How do I set up approval workflows for purchases?

A: Our approval chain feature allows administrators to define spending limits and approval steps. You can assign approvers by department, role, or budget level to ensure purchases align with company policies.

Q: How do approval notifications work?

A: Approvers receive instant notifications by email or in their dashboard whenever a pending order requires review. Once approved, the order proceeds directly to Stinson’s for fulfillment.

Reporting and Analytics

Q: Can I track company spending by department or user?

A: Yes. Our customer service team can run detailed analytics showing order history, spending trends, and cost summaries by account, department or product category.

Q: Do you provide scheduled reports for expense tracking?

A: Yes. We can schedule custom reports to be sent to you in Excel or PDF format for budgeting, auditing, or purchasing analysis. These reports help simplify procurement planning and financial oversight. We can set these up for monthly, quarterly, or annual frequencies.